How to Deactivate FASTag Account and Get a Refund – A Complete Guide

FASTag. It’s quick. Efficient. But what if you don’t need it anymore? Maybe you’re selling your car. Maybe you’re moving. Maybe you just don’t want to deal with it. Whatever the reason, deactivating your FASTag account and getting a refund isn’t complicated. Let’s break it down.

Why Deactivate Your FASTag Account?

Your FASTag is tied to your vehicle. To your account. If you sell your car without deactivating it, the new owner can still use it. They’ll be racking up tolls. Charging your account. You’ll be paying for someone else’s drive. Not ideal. Deactivate it.

What you get:

• No tolls on your tab.
• A clean transfer of ownership.
• Your unused balance back in your pocket.

How to Deactivate FASTag Account

Different providers. Same process. Here’s what you need to do.

ICICI Bank FASTag

1. Log in. FASTag portal.
2. Go to ‘Account Management.’ Hit ‘Close Account.’
3. Add the details. FASTag ID, vehicle number, ID proof.
4. Submit. Wait for confirmation via SMS or email.

Axis Bank FASTag

1. Shoot an email to etc.management@axisbank.com 
2. Or, call 18004198585. Ask for a closure request.

HDFC Bank FASTag

1. Log in to the HDFC portal.
2. Go to ‘Service Request.’ Select ‘Generate Service Request.’
3. Choose ‘Closure Request.’ Submit the form.
4. Or just call 18001201243.

Airtel Payments Bank FASTag

1. Call customer care. 400 or 8800688006.
2. Raise a deactivation request.

Paytm FASTag

1. Open the Paytm app. Log in.
2. Go to ‘24×7 Helpdesk.’ Select your issue.
3. Request to close your FASTag account.

General FASTag Support

Need help? Call 1033. The National Highways Authority of India helpline.

Refund Procedure

Done with deactivation? Now, claim your refund. It’s simple.

1. Check your balance. Log in. View your remaining funds.
2. Request the refund. Follow your provider’s instructions.

• Fill out a refund form.
• Submit documents (ID proof, account details).

1. Wait. Refunds usually take 7–15 working days. Patience. Keep an eye on your account. Get updates.

Tips for Smooth Deactivation

• Check your details. FASTag ID. Bank info. All correct?
• Follow up. If nothing happens, call customer care.
• Clear dues. Any pending toll charges? Clear them. No loose ends.

Conclusion

Deactivating your FASTag and claiming a refund isn’t rocket science. Follow the steps. Get it done. Fast. Simple. No hassle.

You sold your car? Done. No more tolls. Claim your funds.

FAQs

How do I delete an inactive FASTag account?

You can’t just delete it yourself from the app, usually. You have to contact the issuing bank or wallet provider. Raise a closure request and return the tag if they ask. Once processed, the account gets closed and balance refunded.

Does FASTag deactivate automatically?

Not always, it doesn’t just switch off on its own. If there’s no usage for a long time, some banks may mark it inactive. But technically it still exists in the system. Full deactivation usually needs a manual request.

How do I know if my FASTag is deactivated?

Try checking through the bank app or FASTag portal. If it shows inactive or blacklisted, that’s your sign. You might also get transaction failures at toll plazas. Sometimes an SMS alert comes, but not always so dont rely fully on that.

Can I use a new FASTag while there is an existing deactivated FASTag?

Yes, you can get a new one without much issue. Just make sure the old one is properly closed or not linked actively. Multiple active tags on one vehicle can cause problems. So better to keep things clean and sorted.

How many days will it take to close FASTag?

Usually it takes around 5 to 10 working days. Depends on the bank and how fast they process requests. Refunds may take a bit longer sometimes. If it’s delayed, you’ll need to follow up, happens quite often.